If you are thinking of signing up for a paid subscription with eHarmony, we would strongly recommend two things. One, keep an eye on your subscription’s expiration date. Two, decide well in advance whether you are going to renew or not. Those people who forget when their subscription expires or try to disable the auto-renewal feature at the last minute usually end up having to jump through all kinds of hoops to get their money back.
eHarmony is so sure about their matching formula that they insist on letting you view only those people they consider a possible match for you. You tell them your personality traits, and then they generate matches for you based on your input. Trina of Salt Lake City, Utah, complained about this feature via ConsumerAffairs: